Privacy Policy for RDS Solar

Effective Date: 27.01.2025
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At RDS Solar, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information in compliance with the UK GDPR and the Data Protection Act 2018.

1. Information We Collect
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We may collect and process the following personal information:
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• Personal Details: Name, email address, phone number, address, and property details (e.g., roof size, energy usage) provided when you request a quote or services.
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• Payment Information: Payment details for invoices or services (processed securely via third-party providers).
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• Technical Data: IP address, browser type, and browsing activity through cookies (see our Cookie Policy).
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• Communications: Records of your correspondence with us (e.g., via email or contact forms).

2. How We Use Your Information
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We use your data to:
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• Provide quotes, services, and maintenance.
• Process payments and invoices.
• Improve our services and website functionality.
• Comply with legal obligations or resolve disputes.

3. Legal Basis for Processing
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We process your personal data based on:
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• Consent: For marketing emails or non-essential data collection.
• Contract: To deliver services you have requested.
• Legal Obligations: For tax or regulatory compliance.
• Legitimate Interests: To improve our services and ensure website security.

4. Sharing Your Information
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We do not sell your personal data. However, we may share your information with:
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•Service Providers: E.g., payment processors, hosting companies, or logistics partners.
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• Legal Authorities: If required by law or to protect our business.

5. How We Protect Your Data
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We implement strict security measures, including:
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• Encrypted data transmission via HTTPS.
• Secure storage of personal and financial data.
• Access controls to prevent unauthorised access.

6. Your Rights

You have the right to:
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• Access, correct, or delete your data.
• Withdraw consent for marketing communications.
• Lodge a complaint with the Information Commissioner’s Office (ICO).
To exercise your rights, contact us at info@rdssolar.co.uk

7. Retention of Your Data
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We retain your data only as long as necessary to:
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• Provide our services.
• Comply with legal or tax obligations.8. Contact Us

If you have any questions about this policy, contact us:

info@rdssolar.co.uk
01223 297882